Privacy Policy

DATA CONTROLLER

Tw.traduzioni by Tina Weinreben
Via Ponte Florio 25
37141 Verona
Email: tw@tw-traduzioni.it

TYPES OF DATA COLLECTED

We receive, collect, and store any information you enter on our website or provide to us in any other way, such as by email. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information, and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

METHODS AND PLACE OF PROCESSING THE COLLECTED DATA

When you conduct a transaction on our website or send us an email, as part of the process, we collect the personal information you give us, such as your name, physical address, and email address. Your personal information will be used only for the specific reasons stated above.

The Data Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of Personal Data.

Data processing is carried out using computers and/or IT-enabled tools, following organizational procedures and practices strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other individuals involved in the operation of this website (administrative, sales, marketing, legal staff, and system administrators) or external parties (such as third-party technical service providers, mail couriers, hosting providers, IT companies, and communications agencies) appointed, if necessary, as Data Processors by the Controller, may have access to the Data. An updated list of these parties may be requested from the Data Controller at any time.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

LEGAL BASIS OF PROCESSING

The Data Controller processes Personal Data relating to Users if one of the following conditions applies:

The User has given their consent for one or more specific purposes.
The processing is necessary for the performance of a contract with the User and/or for any pre-contractual obligations thereof.
The processing is necessary for compliance with a legal obligation to which the Data Controller is subject.
The processing is related to a task carried out in the public interest or in the exercise of official authority vested in the Data Controller.
The processing is necessary for the purposes of the legitimate interests pursued by the Data Controller or by a third party.

In any case, the Data Controller will gladly help clarify the specific legal basis that applies to the processing, in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

PLACE OF PROCESSING

The Data is processed at the Data Controller's operating offices and in any other places where the parties involved in the processing are located.

The User's Personal Data may be transferred to a country other than the one in which the User is located. To obtain further information about the place of processing, the User may contact the Data Controller using the contact details provided at the beginning of this document.

The User has the right to obtain information regarding the legal basis of Data transfers outside the European Union or to an international organization governed by public international law or set up by two or more countries, such as the UN, as well as regarding the security measures taken by the Data Controller to safeguard the Data.

The User can check if any such transfer takes place by requesting information from the Data Controller using the contact details provided at the beginning of this document.

RETENTION PERIOD

Data is processed and stored for as long as required by the purposes for which it was collected.

Therefore:

Personal Data collected for purposes related to the performance of a contract between the Data Controller and the User shall be retained until such contract has been fully performed.
Personal Data collected for purposes attributable to the legitimate interest of the Data Controller will be retained until such interest has been satisfied. The User may obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.
When the processing is based on the User's consent, the Data Controller may retain the Personal Data for a longer period until such consent is revoked. Furthermore, the Data Controller may be obliged to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiration of this period, the right to access, erasure, rectification, and the right to data portability can no longer be exercised.

PURPOSES OF THE PROCESSING OF COLLECTED DATA

To provide and manage the Services;
To provide continuous assistance and technical support to our users;
To be able to contact our visitors and users with general or personalized service notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
To comply with applicable laws and regulations.

How do we communicate with our site visitors?

We may contact you to inform you about our services or to request/provide information regarding services you requested, to resolve a dispute, to collect fees or sums due, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary we may contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, SMS, and regular postal mail.

How are cookies and other tracking tools used?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings selected by users and actions taken on a site.

Cookies are used to provide a better experience for visitors and customers, to monitor and analyze the performance, operation, and effectiveness of the Wix platform, and to ensure that the platform is secure and safe to use.

The cookies initially used on the website can be classified as essential or technical cookies. Below is a list of cookies that may be used on this site:

XSRF-TOKEN
- Purpose: Used for security reasons
- Duration: Session
- Cookie Type: Essential
hs
- Purpose: Used for security reasons
- Duration: Session
- Cookie Type: Essential
svSession
- Purpose: Used in connection with user login
- Duration: 12 months
- Cookie Type: Essential
SSR-caching
- Purpose: Used to indicate the system from which the site was rendered
- Duration: 1 minute
- Cookie Type: Essential
_wixCIDX
- Purpose: Used for system monitoring and debugging
- Duration: 3 months
- Cookie Type: Essential
_wix_browser_sess
- Purpose: Used for system monitoring and debugging
- Duration: Session
- Cookie Type: Essential
consent-policy
- Purpose: Used for cookie banner parameters
- Duration: 12 months
- Cookie Type: Essential
smSession
- Purpose: Used to identify logged-in site members
- Duration: Session
- Cookie Type: Essential
TS*
- Purpose: Used for security and anti-fraud reasons
- Duration: Session
- Cookie Type: Essential
bSession
- Purpose: Used for system effectiveness measurement
- Duration: 30 minutes
- Cookie Type: Essential
fedops.logger.X
- Purpose: Used for stability and performance measurement
- Duration: 12 months
- Cookie Type: Essential
wixLanguage
- Purpose: Used on multilingual websites to save user language preferences
- Duration: 12 months
- Cookie Type: Functional

For further information about cookies, please visit the website of the Italian Data Protection Authority (Garante per la protezione dei dati personali).

How to manage cookie settings in browsers:

Google Analytics Opt-out

USER RIGHTS

Users may exercise certain rights regarding their Data processed by the Data Controller.

In particular, the User has the right to:

Withdraw consent at any time: The User has the right to revoke previously given consent to the processing of their Personal Data.
Object to the processing of their Data: The User has the right to object to the processing of their Data when it occurs on a legal basis other than consent. Further details on the right to object are set out below.
Access their Data: The User has the right to obtain information about Data processed by the Data Controller, on certain aspects of the processing, and to receive a copy of the processed Data.
Verify and seek rectification: The User has the right to verify the accuracy of their Data and request that it be updated or corrected.
Obtain restriction of processing: When certain conditions apply, the User may request the restriction of the processing of their Data. In this case, the Data Controller will not process the Data for any other purpose than its storage.
Obtain erasure or removal of their Personal Data: When certain conditions apply, the User may request the deletion of their Data by the Data Controller.
Receive their Data or have it transferred to another controller: The User has the right to receive their Data in a structured, commonly used, and machine-readable format and, where technically feasible, to obtain its unhindered transfer to another controller. This provision applies when Data is processed by automated means and the processing is based on User consent, on a contract to which the User is a party, or on contractual measures connected thereto.
Lodge a complaint: The User may lodge a complaint with the competent personal data protection supervisory authority or take legal action.

DETAILS ON THE RIGHT TO OBJECT

When Personal Data is processed in the public interest, in the exercise of public powers vested in the Data Controller, or to pursue a legitimate interest of the Data Controller, Users have the right to object to processing for reasons related to their particular situation.

Users are hereby informed that, should their Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.

HOW TO EXERCISE THESE RIGHTS

To exercise User rights, Users can direct a request to the contact details of the Data Controller indicated in this document. Requests are free of charge and will be handled by the Data Controller as quickly as possible, and in any case within one month.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it.

Last updated: November 11, 2022

Privacy Policy

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